Text Message Pictures Not Downloading

  1. Phone Not Downloading Picture Messages
  2. Text Message Image Not Downloading
  3. Text Message Pictures From Computer
  4. Android Messages Not Downloading Pictures
  5. Text Message Says Downloading
  6. Text Message Pictures Not Downloading Android

Question: Q: Picture in text message won't display, says 'downloading'iPhone 6 Plus More Less Apple Footer This site contains user submitted content, comments and opinions and is for informational purposes only. When people send me text messages with a picture attached, I receive the message but it says something like this, with a 'download' button: Message size: 1KB Expires: 8:52AM, Mar 12 Download When I press the download button, it changes to the text 'Downloading' for a moment, and then it changes back to the download button and nothing else.

Since the release of #Samsung Galaxy #S7 device, some owners are trying to find ways to allow their device to download automatically when someone is sending them MMS or picture messages. There are others who can’t send an MMS and some are experiencing an error message “Insufficient message space’. This issue is an easy problem and can be fixed in minutes.

Tweaking some settings is the best option to automatically download the MMS or avoid getting error messages. Just continue reading this post to learn new ways and perform basic troubleshooting procedures. The steps are easy to perform and we will guide you all the way to avoid getting new issue or making it worst. However, if this issue is something to do with the hardware, then ignore every procedures recommended and bring your device directly to the store you bought it and see if the warranty is still active or they can change the device.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Samsung Galaxy S7 won’t download MMS automatically

Problem: Hi there, Ever since I’ve had my galaxy s7, I have to click “download” when I recieve a picture message or a text message that is part of a group conversation. When I had the galaxy s5, I never had to download picture messages or text messages from group conversations. I am wondering how I can fix this. Thank you so much! Alena

Solution: Hello! Since you mentioned that your Galaxy S5 was not having this issue, the question is, have you ever tried comparing the settings of your old device to the new one? By default, the Galaxy S7 is not configured to download picture messages automatically and the reason is to let the owner choose to accept or reject the download. This is a security measure for the sake of the owner and for the device as well because there were reports that some are getting a malware or virus due to MMS messages downloaded from unknown persons. However, the choice is with the owner. An option ‘Auto retrieve’ will resolve this issue by putting a check mark to it. If you haven’t explore the settings menu of your messaging app, we recommend that you should.

Step 1: Turn On Auto-retrieve option

This option is under the message settings just below the group messaging. It will allow your device to download anytime if there’s an incoming MMS or picture messages and save it. Here’s how to do it:

  1. From the Home screen, tap Messaging app
  2. Tap the More or three dots on the top right corner of the screen to access settings
  3. Scroll down and find ‘Auto-retrieve’ checkbox and put a check on it.
  4. Go back to Home screen and see if it will automatically download the MMS.

Phone Not Downloading Picture Messages

Like I said, the default setting is turned off for security reasons and avoid getting malicious files from unknown sender. However, it really depends on the owner if what option you are comfortable with.

Step 2: Force Reboot you Device

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There are cases that after changing the settings, some are still encounters an issue and it’s still not automatically downloading. We recommend to perform a force reboot to refresh the device system, it can be fixed with a simple restart. To do this, you just have to ‘Press and hold the Power + Volume down key’ for about 10 seconds until the device turns off and back on.

Step 3: Delete Old SMS/MMS

If you are regularly using the text messages and MMS without removing the old messages, we recommend you to do so. In case the device messaging memory is near full it could cause an issue and it will not download the MMS. When removing old messages it’s not only giving enough space but to continuously receiving new one without an issue.

Step 4: Clear cache and Data of Messaging app

In case if the issue still occurs, it’s time make a more serious step, clearing the cache and data of your Messaging app. This procedure will clear all your messages, so we recommend to backup the important messages. There’s a lot of apps on the web to backup your messages or you can use the Samsung cloud in your device.

Here’s how to backup using Samsung Cloud:

  1. From the Home screen, tap App icon
  2. Tap Settings
  3. Navigate by scrolling down and tap Accounts
  4. If you don’t have an account to Samsung Cloud, tap Add account. You can then create your new account. In case you have an account, then sign in directly.

Note:Before you start the backup process, make sure that you are sync with the account.

  1. Tap Samsung Account
  2. Tap Back up
  3. Put a check mark on the option you would like make back up (e.g. Messages, logs, calendars).
  4. Once you’re done, tap Backup now

Then you can proceed and clear cache and data. Here’s how:

  1. From the Home screen, tap App icon
  2. Tap Settings
  3. Tap Applications
  4. Tap Application Manager
  5. Go to ALL tab, then locate the Messaging app
  6. Once selected, tap Storage
  7. Tap Clear cache
  8. Tap Clear data
  9. Then go back to Home screen

This time, repeat the procedure on how to turn on ‘Auto retrieve’ and your device is able to receive and download MMS automatically. Then restore the messages that you made backups. Just go to Settings > Accounts > Samsung Account > Restore

That should do it.

Samsung Galaxy S7 won’t send MMS

Problem: Hi there! I have this phone (Samsung Galaxy S7) a few months ago and it’s perfectly fine until recently it stops receiving MMS after an update. This is a big problem because I’m using this for work and my colleagues are sending pictures, mostly graphs, for everyday statistics. The phone is fine and no issues to other apps except receiving an MMS. Please help.

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Solution: Since you mentioned that the issue started after the update, then it might be a problem with the Messaging app. This issue is already happening since the first update came out and it’s widely spreading. The first thing that you can do is start clearing the cache and data of the Messaging app but, before you proceed make sure that you made backup to all important messages in your mailbox, steps are provided above.

In case the issue still occurs, then you can clear the system cache partition. This is an effective procedure to resolve an issue after an update. Here’s how:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Now, your device can already send or receive MMS after wiping the cache partition. You can ask your friends or colleagues to send you another MMS to make sure. In case the issue still appears, then we recommend to start making backups to your important files such as pictures, messages, contacts, etc. and perform the hard reset procedure. If you haven’t done it yet, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Text Message Image Not Downloading

Samsung Galaxy S7 Messaging app loading slow show Insufficient message space

Problem: My phone (Galaxy S7) is okay, but when I open my Messaging app it is loading so slow that it takes over a minute. I have a bunch of messages though but my storage still has 5GB of storage left so that wouldn’t be a problem but I still get this “Insufficient message space” message. For all the apps it’s the messaging is having an issue, do you think I can uninstall it and reinstall it back? Or can you offer some suggestions. Thanks in advance.

Solution: First off! The default Messaging app cannot be uninstall, you can disable it but that’s it. The messaging app has it’s limit of how many messages to receive or stored but it really depends on how it was configured. Second, an option ‘Delete old messages’ might be disabled and it reach it’s limit causing it to display “Insufficient message space” error message. Lastly, it could be the Messaging app that has an internal issue. And to determine the issue, let’s narrow it down first by performing troubleshooting procedures.

  1. From the Home screen, tap Messaging app
  2. Tap More
  3. Tap Settings
  4. Tap More Settings
  5. Tap ‘Delete old messages’ option. Make sure to toggle it on to automatically delete the old SMS (1000) and MMS (100) when it reaches the limit.
  6. Then delete the oldest and not important messages in your Messaging.

Let your friends or anybody you know to try sending you an SMS or MMS if the error message “Insufficient message space” will appear. If none, then that would be the culprit. Deleting not important SMS or MMS not only making enough space but to avoid slowing down the messaging app as well.

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More and more #Samsung Galaxy S7 (#GalaxyS7) owners are complaining not being able to send and receive text messages while others are having issues transmitting texts with attached pictures or #MMS. We’ve been receiving complaints from our readers each week about these issues and we’ve actually addressed them several times already but since there are still people who need our help, we just can’t stop.

So, in this post, I will address some of the text messaging issues we received including an issue with the Galaxy S7 that cannot seem to download a text message that has an attachment. The second problem is about group messaging. According to our reader, the recipient of his message is receiving it as a simple SMS and not as a group message.

Text Message Pictures From Computer

Read on to learn more about the problems I cited here and how to deal with them. You may encounter one of them in the future so it’s better that you already know what to do just in case.

For those who have other issues, make sure you visit our S7 troubleshooting page as we’ve already addressed a lot of issues since the device was released. Find ones that are similar to yours and use the solutions or troubleshooting guides we provided. You may also contact us in case you need further assistance by completing our Android issues questionnaire.

Galaxy S7 cannot download a text message with an attachment

Problem: I purchased this phone on Saturday. Sunday I received a text message with a 1KB attachment. It would not download and kept giving an error message. All the “helps” I could find online said to restart, delete previous MMS, clear downloads or reset it to factory setting. I have nothing to delete and the dang thing has only been used for 28 hours! So what can be done?!

Answer: Apparently, we’re talking about MMS here and there’s one requirement before you can send/receive this kind of messages: mobile data. That being said, here are the things you have to do to troubleshoot this problem:

  1. Make sure mobile data is enabled in your S7. While others believe Wi-Fi is needed to send MMS, it’s not. Regardless whether you have a Wi-Fi connection or not, if mobile data is enabled, you should be able to send and receive text messages with attachments.
  2. If mobile data is already enabled, then it’s the APN that has a problem. To be able to connect to your provider’s mobile data network, there are settings that have to be set on your phone but more often, owners don’t know the correct settings but you can always visit your provider’s website to find the APN for your phone.
  3. If you don’t know how to set up the APN, then call tech support. I’ve been a tech support for wireless companies for years and this problem can easily be fixed if owners would call the hotline and ask for help. You will be walked through in setting it up on your phone.

I believe these are the only things you need to do to make MMS sending and receiving work on your device.

Recipient gets the text as a private message and not as a group conversation

Problem: When I reply to a group message, even when the group message button is checked, my message goes to a private message and it sends it more than once to that person. I can see on my phone that it is in my group message but that person cannot. On his end, it’s not on the group conversation.

Answer: Have you ever thought that maybe the problem in on his end? Because the way I see it, his phone wasn’t set to receive group conversations as group conversations. On your end, there’s only one way to verify if the message was sent as a sort of individual message or a group conversation and you already mentioned that it shows like the latter and that the setting for group conversation has already been ticked on your phone’s settings. It is therefore obvious the issue isn’t on your phone but his and I’m sorry we cannot just provide a solution for it for one obvious reason; we don’t know his phone.

Galaxy S7 slows down when owner sends and receives text messages

Android Messages Not Downloading Pictures

Problem: Hi. Thing is, when I am texting messages, my phone will get very slow, I can’t send message after message, like on iPhone, I need to wait for the 1st message to be sent and then write the other one. Also, if somebody is sending me messages one after each other my phone will freeze a little bit and wont allow me to write ’til I have not received the message. I had the same problem with S5, still struggling to find a solution.

Answer: Text messages are sent in a matter of seconds provided you have a decent service coverage. The thing is if this thing has already been happening since day 1, then that’s the way the phone works and there’s nothing we can do about it.

I’m not sure how many seconds the phone freezes when messages are sent or received but if this problem started just recently, you may want to clear the cache and data of the messaging app you’re using. If that doesn’t work, then perhaps it’s time you reset your phone and bring it back to it factory defaults.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Owner can’t seem to scroll up when typing a text message on Galaxy S7

Problem: When typing a text, I am unable to scroll back up and read through the text before sending. I used to be able to review my text before sending on my GS5, but the GS7 doesn’t seem to allow review via scrolling back thru the text. Is there a setting or something that will allow this?

Answer: I’m not really sure what messaging app you’re using but if it’s the stock Messages app, then you should be able to swipe down on the text field itself to scroll up and review your message before sending.

There’s no special setting for it because it’s always enabled for convenience. If you really can’t scroll up and down by swiping on the text field, then it might be just a glitch with the app. With this, try to clear the cache and data of the Messages app. It might fix it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Galaxy S7 auto converts SMS to MMS with phone numbers appearing like email addresses

Problem: When receiving texts from certain people, who are in my contacts, it shows up as a phone number email address combo. Like [email protected] When it does this, it auto converts the message, no matter how small, to an mms message. Then it will not let me respond directly, telling me there is a server error. So i have to go out and then make a new text with their name on it. I use Metro PCS.

Answer: It seems like those messages have been sent to you as MMS and not just some simple text messages. Therefore, they are received as MMS and the contact information that appears is like the ones you’re seeing on your phone. We cannot control people if they want to send MMS to you instead of SMS. The only downside to this is that you cannot quickly reply but I think you can manage.

Galaxy S7 Messages app screen goes white and messages disappear

Problem: I recently have started having issues in my Samsung texting app. When I use an emoticon, and hit send the next screen goes white and I cannot see responses or even the text I sent. I have to close out of the app, and open it back up to see and/or send another text. I noticed this in the past week. I’ve tried to restart the phone a couple times, but it continues to happen.

Answer: Apparently, it’s not normal for the Messages app to do such thing and it can be just a minor glitch or bug in the app. I suggest you try to clear the cache and data of the app to see if that helps, if not, then you have to choice but to reset your phone but you need to backup your data and files before following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Galaxy S7 text messages aren’t organized chronologically

Problem: My received texts will show up before my last sent one. When I receive a response, it shows up as if it was received before my text sent. I hope that makes sense. So even though the last message in the conversation was from some one else, mine reads as the last. It’s just not organizing the responses chronologically.

Answer: It has something to do with the time and date in your phone. So, make necessary adjustments to them and make sure you choose the correct time zone.

Once you’ve made necessary corrections on the time and date, you will start receiving messages in their proper order, however, the messages you already received before you made the corrections will remain as is. It’s up to you if you delete them or not.

Galaxy S7 is receiving random picture messages

Problem: I get random picture messages. But I know the person did not send it, it is normally a picture I have seen before and screen shot myself or one that had been sent to me in the past. But the person my phone says sent it to me isn’t always the person I had the initial picture messaging with. A restart of my phone does not remove the message.

Answer: The thing is you’re the recipient and there’s nothing we can do if the phone that sends the message keeps sending you random picture messages…well, unless you blacklist the number. That, of course, isn’t practical if you’re in constant communication with the owner of the phone. Apparently, the problem isn’t with your device but the sender’s and we really can’t help if we don’t know the model of the phone. Perhaps you can tell that person to contact us so that we can provide solutions or troubleshooting guides.

Certain number can’t receive text messages from a Galaxy S7

Problem: I can receive text messages from my mother’s phone but she can’t receive them from me and it’s not an issue with text to any others.

Answer: Just like what I said in the previous issues, we cannot provide a solution if we don’t the phone we’re troubleshooting. Apparently, the issue isn’t with your S7 but your mother’s phone and it seems like she inadvertently blocked or blacklisted your number that any messages from you will be treated like spam and aren’t displayed in the inbox. Tell her to check her phone’s settings.

Galaxy S7 can no longer send text messages with attached pictures

Problem: I couldn’t figure out what Android version I have first of all, but my problem is this, I can no longer send a picture text unless I use the Samsung filled sharing and it’s driving me crazy, I need to get step by step directions on how to solve this issue as I must be the village idiot, I tried going in my phone looking how to enable Mobile data or check to see if it was enabled I can not for the life of me figure out how to do this, could you please help, my phone worked fine till this stupid last update, thank you! — Theresa

Answer: Don’t worry about the version of Android your phone is currently running, Theresa. It doesn’t actually matter because your problem is about mobile data that might have been disabled. To enable mobile data, follow these simple steps:

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and touch Data Usage.
  4. Tap Mobile data switch to ON.

Text Message Says Downloading

After you enabled mobile data and you still can’t send or receive picture messages, call your service provider as it has something to do with the APN settings. The representative will walk you through in setting it up on your phone.

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Text Message Pictures Not Downloading Android

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.